Service Delivery Manager - Applications and Banking Domain
HCL SINGAPORE PTE. LTD.
D01 Cecil, Marina, People’s Park, Raffles Place, 8 CROSS STREET MANULIFE TOWER 048424
Sgd 15,000 - 18,000 / monthly pm
On-site
Ownership
Outsourcing strategy
Leading development teams
HCL Singapore is seeking a Service Delivery Manager specializing in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will possess extensive experience in managing large IT development and application support teams, ensuring operational excellence, customer satisfaction, and financial performance
Job Summary
The role involves end‑to‑end ownership of delivery excellence, customer satisfaction, and financial performance (P&L), while managing multi‑vendor, multi‑geography teams in an onsite–offshore model
The candidate will be responsible for driving operational efficiency, productivity improvement, and service quality across development, transformation, and production support engagements
Key Responsibilities Delivery & Operations Lead and manage large IT Development and Production Support teams (50+ FTEs) in an onsite–offshore, outsourced delivery model
Matching Summary
Match Score: 85
HCL Singapore is seeking a Service Delivery Manager specializing in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will possess extensive experience in managing large IT development and application support teams, ensuring operational excellence, customer satisfaction, and financial performance.