Customer Service Associate Ii

AbbVie

Taguig City, Philippines
Customer service experience
Proficient in ms office including excel
Order fulfillment and management
Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services within the Abbott Rapid Diagnostics Division, fostering a collaborative and team-focused environment

Job Summary

  • Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services within the Abbott Rapid Diagnostics Division, fostering a collaborative and team-focused environment.
  • The Customer Service Associate II is responsible for managing assigned accounts including order fulfillment, service issue resolution, and acting as the primary liaison between customers and business areas.
  • The role requires adherence to procedures and Service Level Agreements while supporting quality system processes and Sarbanes Oxley compliance.

Matching Summary

Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services within the Abbott Rapid Diagnostics Division, fostering a collaborative and team-focused environment.

Skills & Requirements

Must-have

  • Customer service experience
  • Proficient in MS Office including Excel
  • Order fulfillment and management
  • Knowledge of SAP or ERP applications
  • Ability to multi-task and meet deadlines
  • Work night shift

Nice-to-have

  • Team collaboration
  • Problem solving skills
  • Written and oral communication
  • Drive results
  • Time management and priority setting
  • Professionalism

Key Requirements

  • College/Bachelor’s Degree
  • 2-3 years experience in related field
  • Customer service experience
  • Knowledge of SAP or ERP applications preferred
  • Willingness to work night shift

Work Rights

Not specified

Tailored Resume

Cover Letter