Technical Support Representative

jobdayuib.cat

Onsite
Product problem management
Customer service excellence
Technical guidance to dealers
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other

Job Summary

  • When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
  • This role involves driving and supporting Dealer Product Problem Management processes and collaborating internally to deliver product defect fixes.
  • Business travel is required approximately 25 - 50%, and the position requires working onsite five days a week.

Matching Summary

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

Skills & Requirements

Must-have

  • Product problem management
  • Customer service excellence
  • Technical guidance to dealers
  • Collaboration with business partners
  • Project management skills
  • Mechanical and hydraulic systems knowledge
  • Onsite work five days a week

Nice-to-have

  • Strong customer focus
  • Effective communication skills
  • Relationship management techniques
  • Consulting knowledge
  • Problem solving abilities
  • Building dealer technical capabilities

Key Requirements

  • Bachelor Degree in Mechanical Engineering
  • Strong technical knowledge of mining equipment
  • Good understanding of mechanical and hydraulic powertrain systems
  • Business travel 25-50%
  • Must be able to work onsite five days a week
  • No sponsorship for employment visa status

Work Rights

Not currently hiring individuals who require sponsorship for employment visa status

Tailored Resume

Cover Letter