Onsite Technology Support Team Leader

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Bengaluru, Karnataka, India
Onsite
5 years it support experience
2 years team leadership experience
Valid itil certification
Hitachi Energy Technology Services is seeking an Onsite Technology Support Team Leader in Bengaluru, India. The role involves overseeing OSS specialists, managing incidents, and ensuring effective communication and resource management within the team

Job Summary

  • The role involves supervising OSS specialists, managing onboarding processes, and ensuring training materials remain current across multiple locations.
  • As a Single Point of Contact, the incumbent will liaise with various support groups to resolve intricate incidents and manage major incident responses.
  • The position requires developing knowledge articles in the SNOW platform, monitoring engineer workloads, and providing monthly performance summaries including KPIs.

Matching Summary

Match Score: 85

Hitachi Energy Technology Services is seeking an Onsite Technology Support Team Leader in Bengaluru, India. The role involves overseeing OSS specialists, managing incidents, and ensuring effective communication and resource management within the team.

Skills & Requirements

Must-have

  • 5 years IT support experience
  • 2 years team leadership experience
  • Valid ITIL certification
  • ServiceNow platform management
  • Incident management coordination

Nice-to-have

  • Outstanding customer service orientation
  • Process management improvement skills
  • Strong interpersonal communication skills
  • Ability to communicate with technical audiences
  • Proven track record in resource planning

Key Requirements

  • Bachelor's degree or formal IT qualification
  • Minimum 5 years professional IT support experience
  • Minimum 2 years leading teams of at least five individuals
  • Valid ITIL certification required
  • Legal authorization to work in India (no sponsorship)

Work Rights

Must have legal authorization to work in India

Tailored Resume

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