Job Summary

• The Front of House Manager is responsible for assisting the Community and Assistant Manager in the day-to-day front of house operations, supervising the team and ensuring the delivery of exceptional customer service.
• Leads and motivates the team towards achieving NPS objectives, leasing goals and occupancy targets, while overseeing daily activities and ensuring work is organised and executed in line with Greystar expectations.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.

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Skills & Requirements

Key Requirements

• Experience leading and motivating a team
• Proven track record in delivering service excellence
• Ability to coach and mentor team members
• Fluent English verbal and written communication skills
• Excellent organization skills and ability to multitask

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