Base: £27,500; bonus/equity: not specified; benefi...
Exceptional customer service
Resolving complex customer needs
Various communication channels
Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels including chat, email and phone
Job Summary
Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels including chat, email and phone.
Collaborate with teams across the bank to align and integrate customer care processes, identify areas for improvement, and provide feedback and coaching for colleagues.
Join Barclays as a Senior Customer Service Advisor with a competitive salary of £27,500 and a comprehensive benefits package including pension, private medical insurance, life insurance, and income protection.
Matching Summary
Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels including chat, email and phone.
Salary
Base: £27,500; Bonus/Equity: Not specified; Benefits: pension plan, private medical insurance, life insurance, and income protection
Skills & Requirements
Must-have
exceptional customer service
resolving complex customer needs
various communication channels
customer care processes
mitigate risks and maintain efficient operations
Nice-to-have
empathy, dedication and exceptional customer service
collaborative team
industry trends and developments
leadership behaviours to create an environment for colleagues to thrive
Key Requirements
experience supporting customers with complex queries
experience in customer service, retail, hospitality