Senior Director, Customer Success

Customer.io

Remote
Base: $200,000 - $220,000; bonus/equity: not speci...
Remote
10+ years in customer success
Proven track record in b2b saas
Hands-on experience with ai and automation
Customer.io powers automated communication that people actually want to receive

Job Summary

  • Customer.io powers automated communication that people actually want to receive.
  • You will be responsible for driving adoption, delivering value, and ensuring customer retention.
  • We offer a comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance.

Matching Summary

Customer.io powers automated communication that people actually want to receive.

Salary

Base: $200,000 - $220,000; Bonus/Equity: Not specified; Benefits: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums

Skills & Requirements

Must-have

  • 10+ years in Customer Success
  • Proven track record in B2B SaaS
  • Hands-on experience with AI and automation

Nice-to-have

  • Collaborative leader
  • Empathy for customers
  • Operational excellence

Key Requirements

  • 5 years in senior leadership
  • Experience managing strategic customer accounts
  • Strong executive presence

Work Rights

Not specified

Tailored Resume

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