Service Manager - Aircraft Availability Center Business Aviation
Rolls-Royce Motor Cars
Dahlewitz, Germany
On-site
Resolution of urgent operational issues
Aircraft service disruption (aog)
Service restoration for all operational issues
Rolls-Royce is seeking a Service Manager for their Aircraft Availability Center in Dahlewitz, Germany. The role involves resolving urgent operational issues, leading a customer support team, and ensuring timely service restoration to meet operational needs
Job Summary
Act as the main focal point for resolution of urgent operational issues ensuring timely recovery or avoidance of Aircraft Service Disruption (AOG etc.) and lead and supervise team members within service customer support.
Own and deliver the service restoration for all operational issues, along with integration, tasking, enactment (as appropriate) and deliver the technical, logistical and manpower solutions, to ensure engine serviceability, to meet operational needs and contractual Obligations.
Ensure flawless and effective communication with external and external customers as well as provide the consistent after hours point of contact (24/7/365).
Matching Summary
Match Score: 85
Rolls-Royce is seeking a Service Manager for their Aircraft Availability Center in Dahlewitz, Germany. The role involves resolving urgent operational issues, leading a customer support team, and ensuring timely service restoration to meet operational needs.
Skills & Requirements
Must-have
resolution of urgent operational issues
Aircraft Service Disruption (AOG)
service restoration for all operational issues
24/7/365 after hours contact
communication with external and internal customers
Nice-to-have
embrace agility, bold, pursue collaboration
seek simplicity in everything we do
Key Requirements
Degree in business administration or engineering or equivalent
Technical / Logistical / Line Maintenance knowledge
Customer focused, self-motivation
Proven Customer Services / Operational experience
Demonstrated leadership, problem solving / decision making