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OneSpan is seeking an Application Support Analyst to provide first-level technical support in Montreal, focusing on customer-centric service and problem resolution. The role requires proficiency in French and preferably Spanish, along with a background in computer science and technical support experience.
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Job Summary
Provide world-class customer support in a knowledgeable, courteous and responsive way.
Deliver first-line investigation and diagnosis of all cases, documenting troubleshooting steps and resolution details.
Ensure compliance with global operational standards, procedures, and best practices, always protecting customer systems and information.
Matching Summary
Match Score: 75
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OneSpan is seeking an Application Support Analyst to provide first-level technical support in Montreal, focusing on customer-centric service and problem resolution. The role requires proficiency in French and preferably Spanish, along with a background in computer science and technical support experience.
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Skills & Requirements
Must-have
first-level technical support
customer issue resolution
service level agreements
troubleshooting and diagnosis
documentation of resolutions
client communication
Windows operating system
Nice-to-have
client-centric approach
proactive problem solving
process improvement suggestions
secure application usage training
compliance with standards
Key Requirements
Bachelor's degree in computer science or equivalent