Data Center Customer Operations Engineer

Equinix Inc.

Hands-on equipment maintenance in tight spaces
24x7 shift flexibility including weekends
Rack and stack equipment installation
This role serves as a key point of contact for customers, delivering outstanding service and resolving complex technical issues within a fast-paced environment

Job Summary

  • This role serves as a key point of contact for customers, delivering outstanding service and resolving complex technical issues within a fast-paced environment.
  • Engineers are responsible for rack and stacking equipment, managing cross-connects, and performing layer 1 certification testing while adhering to strict standard operating procedures.
  • The position requires the ability to work flexible shifts including after-hours, weekends, and public holidays to support 24x7 data center operations.

Matching Summary

This role serves as a key point of contact for customers, delivering outstanding service and resolving complex technical issues within a fast-paced environment.

Skills & Requirements

Must-have

  • Hands-on equipment maintenance in tight spaces
  • 24x7 shift flexibility including weekends
  • Rack and stack equipment installation
  • Standard operating procedure adherence
  • Fiber and copper cable management

Nice-to-have

  • Strong stakeholder partnership skills
  • Customer satisfaction focus
  • Willingness to learn non-standard testing
  • Support for new hire training

Key Requirements

  • Higher Nitec in an IT-related field
  • 1-2 years of equivalent work experience
  • Ability to work at height or in tight spaces

Work Rights

Not specified

Tailored Resume

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