Responsibilities Provide quality Management and Administrative support Oversee an efficient and effective day to day operations of the branch or outlet Coach and develop colleagues to ensure standards are being maintained Assist in the development strategy plans Assist Managers complete daily tasks (implementing new policies) Understand each department's daily processes and goals Participate in company's strategic planning Assist Manager in evaluating performance (writing reports and data) Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback Implement and Improve customers retention measures Attract customers by answering product and service questions Ensuring a clean and safe working environment Qualifications & Requirements Bachelor’s Degree in any field Strong verbal and written communication skills Customer-Oriented or Passionate about serving customers Knowledge or experience in management or relevant similar field is a plus