Customer Service Representative - Claremont (30.15 Hour/week)
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Claremont
Part time 30.15 hours per week
Customer service in retail banking
Ability to refer customers to specialists
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers
Job Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers.
In this role you will collaborate with your Branch Manager and colleagues to deliver outstanding outcomes and provide holistic solutions for customers.
You will build personal connections through meaningful conversations, perform financial health checks, and proactively engage customers to invite them for specialist appointments.
Matching Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers.
Skills & Requirements
Must-have
Part time 30.15 hours per week
Customer service in retail banking
Ability to refer customers to specialists
Adherence to bank processes and procedures
Perform financial health checks and applications
Engage in community events and fundraising
Nice-to-have
Passion for service excellence
Ability to work independently
Genuine passion for customer needs
Comfortable in busy retail environment
Use of digital banking technology
Key Requirements
Availability for predetermined roster
Experience in retail banking customer service
Ability to complete financial product applications