Declarative capabilities including flows and validation rules
Case management and workflow automation
The role involves enhancing a strategic Salesforce CRM transformation to an advanced cloud-based, AI-enabled omnichannel service model supporting over 170,000 annual enquiries
Job Summary
The role involves enhancing a strategic Salesforce CRM transformation to an advanced cloud-based, AI-enabled omnichannel service model supporting over 170,000 annual enquiries.
Candidates will configure and maintain business capabilities using declarative tools like flows, Lightning pages, and assignment rules within the Salesforce Service Cloud environment.
The company offers competitive compensation, flexible work arrangements, and a dedicated staff development budget with learning programs and certification support.
Matching Summary
Match Score: 85
The role involves enhancing a strategic Salesforce CRM transformation to an advanced cloud-based, AI-enabled omnichannel service model supporting over 170,000 annual enquiries.
Salary
Market competitive salary; Variable performance bonus aligned to skills; Outpatient medical, specialist medical coverage, and flexi benefits
Skills & Requirements
Must-have
Salesforce Service Cloud configuration
Declarative capabilities including flows and validation rules
Case management and workflow automation
SIT, UAT, and defect resolution experience
Configuration documentation and deployment notes
Nice-to-have
Experience in government or regulated environments
Integration-aware configuration design skills
Strong collaboration with Business Analysts
Background in customer service operations
AI-enabled case triage knowledge
Key Requirements
4–6 years of relevant Salesforce CRM experience
Salesforce Administrator or Platform App Builder certification
Experience supporting live enterprise applications