Support Coordinator Ii - Arcadia Med-surg Onc Clinic - Full Time 8 Hour Days (non-exempt) (non-union)

usccareers.usc.edu

Base: $25.00 - $39.69 ph; bonus/equity: not specif...
Patient appointment scheduling
Customer service in medical setting
Insurance verification and authorization
Support Coordinator II ensures smooth outpatient flow resulting in optimum patient satisfaction and clinic operation by coordinating multiple appointments with multi-specialty clinical services

Job Summary

  • Support Coordinator II ensures smooth outpatient flow resulting in optimum patient satisfaction and clinic operation by coordinating multiple appointments with multi-specialty clinical services.
  • The role involves a variety of duties including customer service, intake, message distribution, scheduling, co-pay collections, and referrals management to support daily clinic preparation.
  • USC is an equal opportunity employer committed to providing reasonable accommodations and maintaining a smoke-free environment.

Matching Summary

Support Coordinator II ensures smooth outpatient flow resulting in optimum patient satisfaction and clinic operation by coordinating multiple appointments with multi-specialty clinical services.

Salary

Base: $25.00 - $39.69 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • patient appointment scheduling
  • customer service in medical setting
  • insurance verification and authorization
  • medical records management
  • multi-specialty clinic coordination
  • phone and electronic communication

Nice-to-have

  • knowledge of medical terminology
  • ability to speak Mandarin, Cantonese, or Spanish
  • team collaboration and flexibility
  • proactive and efficient under pressure
  • liaison between departments and hospital staff

Key Requirements

  • High School diploma or equivalent
  • Fire Life Safety Training (LA City)
  • Excellent English communication skills
  • Knowledge of insurance plans and coverage
  • Experience in patient scheduling and referral processing
  • Certified Medical Assistant or Billing and Coding Certificate preferred
  • 3-5 years administrative or customer service experience in medical office preferred

Work Rights

Not specified

Tailored Resume

Cover Letter