The Customer Success Manager acts as a liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products
Job Summary
The Customer Success Manager acts as a liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
Responsibilities include developing success plans, prioritizing resolution on raised concerns, and supervising the adoption of solution features.
Workday is a Fortune 500 company obsessed with making hard work pay off for its people, customers, and the world.
Matching Summary
The Customer Success Manager acts as a liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
Skills & Requirements
Must-have
3-5+ years customer facing services role
Corporate Financial accounting experience
Issue resolution and escalation management
Nice-to-have
Project management experience with Workday HCM
Functional domain expertise with Financial software