Principal Application Support Engineer - Operations

Lilly

7-10 years application support experience
Deep hands-on debugging web applications
Strong knowledge restful apis postgresql redis
This role serves as the senior technical authority for production support across a suite of products and services at Lilly

Job Summary

  • This role serves as the senior technical authority for production support across a suite of products and services at Lilly.
  • The position requires leading major incident response, driving Root Cause Analysis, and implementing automation to reduce operational toil.
  • Candidates must be available for flexible work hours including non-standard shifts, weekends, and holidays to support continuous operations.

Matching Summary

This role serves as the senior technical authority for production support across a suite of products and services at Lilly.

Skills & Requirements

Must-have

  • 7-10 years application support experience
  • Deep hands-on debugging web applications
  • Strong knowledge RESTful APIs PostgreSQL Redis
  • Expertise monitoring logging alerting stacks CloudWatch ELK
  • Advanced scripting automation Bash Python JavaScript
  • Experience supporting regulated industries HIPAA GDPR

Nice-to-have

  • Experience defining operational SLIs SLOs error budgets
  • Experience with containerization Docker Kubernetes ECS
  • Demonstrated mentoring leadership raising team capability
  • Infrastructure-as-code concepts CI/CD systems

Key Requirements

  • 7-10 years experience in application support or SRE
  • Experience in regulated industries with security compliance
  • Ability to work flexible non-standard shifts

Work Rights

Not specified

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