Customer fairness, risk and operational efficiency
Continuous discovery and delivery
Markham Bank is seeking a Senior Product Manager for a fixed-term position focused on improving the Disputes customer journey. The role emphasizes leadership through influence, data-driven decision-making, and cross-functional collaboration to enhance customer experiences during high-stress financial situations
Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
Our team is committed to supporting your development. You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.
Matching Summary
Match Score: 85
Markham Bank is seeking a Senior Product Manager for a fixed-term position focused on improving the Disputes customer journey. The role emphasizes leadership through influence, data-driven decision-making, and cross-functional collaboration to enhance customer experiences during high-stress financial situations.
Skills & Requirements
Must-have
end-to-end Disputes journey
customer fairness, risk and operational efficiency
continuous discovery and delivery
problem-first prioritisation
evidence-led iteration
cross-functional squad leadership
Nice-to-have
improving customer experience in high-stress situations
responsible AI for better outcomes
building faster, clearer experiences
shaping and scaling improvements
Key Requirements
Advanced experience in product discovery, experimentation and Lean/Agile ways of working
Advanced strategic mindset
Advanced stakeholder management and influencing skills
Strong analytical mindset
Technical fluency
Risk mindset and understanding of operational and compliance risk management frameworks
Experience in cards, payment, disputes, or transaction investigations (preferred)