Not specified (assumed onsite due to the nature of the role).
End-user computing support delivery
Multi-site team leadership across aspac
Itil standards adherence
The EUC Service Delivery Manager position at Manpower Staffing Services in Singapore seeks an experienced leader to oversee end-user computing support across the ASPAC region. This role emphasizes service quality, team management, and customer satisfaction, requiring strong leadership and IT service management skills
Job Summary
This role involves overseeing customer and workplace services across multiple sites and countries in the ASPAC region to ensure efficient end-user computing support.
The successful candidate will lead onsite teams, drive service quality, and maintain business continuity while ensuring high levels of customer satisfaction.
Key responsibilities include managing regional IT infrastructure projects, liaising with external vendors, and conducting governance calls with stakeholders.
Matching Summary
Match Score: 85
The EUC Service Delivery Manager position at Manpower Staffing Services in Singapore seeks an experienced leader to oversee end-user computing support across the ASPAC region. This role emphasizes service quality, team management, and customer satisfaction, requiring strong leadership and IT service management skills.
Skills & Requirements
Must-have
End-user computing support delivery
Multi-site team leadership across ASPAC
ITIL standards adherence
Service performance monitoring and analysis
Business continuity strategy implementation
Nice-to-have
Vendor contract negotiation skills
Workplace technology trend awareness
Cross-cultural communication abilities
Innovation initiative collaboration
Project budget management experience
Key Requirements
Bachelor's degree in IT or Business Administration
Minimum 10 years of IT service management experience
Proven experience managing teams across multiple sites