R-102945 Senior Principal Application Support Engineering Lead – Operations
Eli Lilly UK
Hyderabad, India
Onsite
Application support and production engineering
High-severity incident response leadership
Monitoring and alerting platforms expertise
At Lilly, we unite caring with discovery to make life better for people around the world and operate mission-critical digital products in highly regulated, high-availability environments
Job Summary
At Lilly, we unite caring with discovery to make life better for people around the world and operate mission-critical digital products in highly regulated, high-availability environments.
The Senior Principal Application Support Engineering Lead is accountable for the health, stability, and operability of production systems and leads end-to-end support operations including incident command and reliability strategy.
This role requires flexible work hours to support continuous operations across shifts, with appropriate benefits provided for non-standard hours.
Matching Summary
At Lilly, we unite caring with discovery to make life better for people around the world and operate mission-critical digital products in highly regulated, high-availability environments.
Skills & Requirements
Must-have
Application support and production engineering
High-severity incident response leadership
Monitoring and alerting platforms expertise
Operational ownership in regulated environments
Automation and scripting skills
Shift-based global support operations
Root cause analysis and problem management
Nice-to-have
Operationalizing SLIs, SLOs, and error budgets
Container and Kubernetes familiarity
CI/CD pipeline and Infrastructure as Code knowledge
Enterprise-wide operational standards influence
Mentoring and talent development
Calm leadership under pressure
Cross-team coordination and communication
Key Requirements
10–14+ years experience in application support or SRE
Experience leading high-severity incident response
Advanced scripting and automation skills
Proven ability in regulated and enterprise environments