Lead Customer Service Representative（三田オフィス②sap E1）
Thermo Fisher Scientific UK
Tokyo, Japan
Erp:e1/sap order processing
Customer inquiry handling
Order to delivery coordination
This position is responsible for the total coordination from order receipt to delivery, handling approximately 240,000 items including reagents, consumables, and small analytical instruments
Job Summary
This position is responsible for the total coordination from order receipt to delivery, handling approximately 240,000 items including reagents, consumables, and small analytical instruments.
The role involves managing order processing, inventory checks, price and product information inquiries, shipping, and document creation using ERP systems like E1/SAP, acting as a liaison between supply chain departments.
The team consists of 16 members, with a focus on work-life balance through flexible work arrangements, micro job rotations, and an average of only 5 hours of overtime per month.
Matching Summary
This position is responsible for the total coordination from order receipt to delivery, handling approximately 240,000 items including reagents, consumables, and small analytical instruments.
Skills & Requirements
Must-have
ERP:E1/SAP order processing
Customer inquiry handling
Order to delivery coordination
Risk minimization and proactive communication
Process improvement and standardization
Nice-to-have
Team player mindset
Proactive problem-solving attitude
Eagerness to learn
Customer satisfaction focus
Key Requirements
3+ years of customer service experience
Experience in process improvement or project involvement