Friends@work

Concentrix

Independencia, Peru
Customer service support
Resolution of routine problems
Inbound calls, outbound calls, or internet
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolution of routine problems
  • inbound calls, outbound calls, or Internet
  • maintain basic knowledge of client products
  • track, document and retrieve information

Nice-to-have

  • demonstrate empathy
  • build rapport with the customer
  • pleasant and professional tone
  • tolerance for repetitive work
  • adapt to changes quickly

Key Requirements

  • High school diploma
  • three to six months of relevant experience
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter