Guest Experience Agent

Sofitel Sydney Wentworth

Boston, MA, United States
Intro rate: $27.81ph; full rate after 90 days: $30...
On-site
Strong organizational skills under pressure
Excellent written and verbal communication
Front office, concierge, or spa experience
This role acts as the epicenter of the department, coordinating back-of-the-house butler and front office services to ensure a seamless guest experience

Job Summary

  • This role acts as the epicenter of the department, coordinating back-of-the-house butler and front office services to ensure a seamless guest experience.
  • The Guest Experience Agent is primarily responsible for pre-arrival arrangements, personalizing interactions via email or phone to guide guests through their journey.
  • Employees receive an hourly wage starting at $27.81 with benefits including discounted rates at Accor properties worldwide and personalized development opportunities.

Matching Summary

This role acts as the epicenter of the department, coordinating back-of-the-house butler and front office services to ensure a seamless guest experience.

Salary

Intro rate: $27.81/hour; Full rate after 90 days: $30.90/hour; Benefits: Discounted Accor rates, CSR activities

Skills & Requirements

Must-have

  • Strong organizational skills under pressure
  • Excellent written and verbal communication
  • Front office, concierge, or spa experience

Nice-to-have

  • Multi-cultural customs understanding
  • Creative and service-oriented mindset
  • Keen eye for detail and initiative

Key Requirements

  • Previous experience in front office, concierge, or spa
  • Working knowledge of PMS systems like Opera
  • Ability to work under minimal supervision

Work Rights

Not specified

Tailored Resume

Cover Letter