Customer Service Specialist - Spontaneous Application

CHEP

Milan, Italy
Hybrid remote
Sap, bw, salesforce, power bi
Customer inquiries and complaints
Customer account analysis
CHEP is seeking spontaneous applications for future opportunities in their Customer Service Department, focusing on individuals who can effectively manage customer inquiries and enhance customer satisfaction. The role emphasizes cross-functional collaboration, proactive customer engagement, and contributions to continuous improvement initiatives

Job Summary

  • CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers.
  • Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
  • A fixed salary plus annual bonus based on Performance, Lunch Voucher, Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Matching Summary

Match Score: 75

CHEP is seeking spontaneous applications for future opportunities in their Customer Service Department, focusing on individuals who can effectively manage customer inquiries and enhance customer satisfaction. The role emphasizes cross-functional collaboration, proactive customer engagement, and contributions to continuous improvement initiatives.

Skills & Requirements

Must-have

  • SAP, BW, Salesforce, Power BI
  • Customer inquiries and complaints
  • Customer account analysis
  • English and Italian fluency

Nice-to-have

  • Proactive analysis on customer
  • Cross-functional collaboration
  • Customer retention efforts

Key Requirements

  • Bachelor or equivalent in Economics
  • 3-5 years of work experience
  • Worked with objectives, measures and KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter