Backoffice Dossierbeheerder Klantendienst

farys

Gent, Belgium
On-site
Digital customer management system
Sap experience is a big plus
Customer service environment
In this role, you will manage various files in our digital customer management system (SAP), processing customer inquiries related to moving and billing, and ensuring optimal service delivery

Job Summary

  • In this role, you will manage various files in our digital customer management system (SAP), processing customer inquiries related to moving and billing, and ensuring optimal service delivery.
  • You will investigate issues by thoroughly analyzing information in the electronic customer file and gathering additional data from other involved parties to provide well-founded answers and clear customer information.
  • We offer a challenging job with training and development opportunities, a good work-life balance, a permanent contract, and various extra-legal benefits including meal vouchers, hospitalization insurance, and flexible working hours.

Matching Summary

In this role, you will manage various files in our digital customer management system (SAP), processing customer inquiries related to moving and billing, and ensuring optimal service delivery.

Skills & Requirements

Must-have

  • digital customer management system
  • SAP experience is a big plus
  • customer service environment
  • back office environment
  • MS Office software

Nice-to-have

  • assertive modesty
  • commitment
  • reliability
  • customer-oriented
  • knowledge and information sharing

Key Requirements

  • Higher secondary education diploma
  • First successful experience in file management
  • Experience with ERP or CRM software package

Work Rights

Not specified

Tailored Resume

Cover Letter