Customer Service Representative

Intermountain Health

Billings, Montana, US
Base: $19.31 - $26.22 ph; bonus/equity: not specif...
Not specified (based on job description, likely in-person due to delivery responsibilities)
Customer service experience with empathy
Medical equipment order processing
Insurance verification skills
Intermountain Health is seeking a Customer Service Representative, specifically a Home Medical Equipment Coordinator, to manage the intake and delivery of home medical equipment and supplies. The role emphasizes exceptional customer service, coordination with healthcare providers, and patient education, ensuring a seamless process from order to delivery

Job Summary

  • The role serves as a key liaison among referral sources, providers, patients, and internal service lines to ensure timely implementation of Home Medical Equipment orders.
  • Employees are responsible for managing the entire order process from intake and insurance verification to delivery coordination and patient education on equipment use.
  • The position offers a competitive hourly rate between $19.31 and $26.22 along with a comprehensive benefits package designed to foster wellness.

Matching Summary

Match Score: 85

Intermountain Health is seeking a Customer Service Representative, specifically a Home Medical Equipment Coordinator, to manage the intake and delivery of home medical equipment and supplies. The role emphasizes exceptional customer service, coordination with healthcare providers, and patient education, ensuring a seamless process from order to delivery.

Salary

Base: $19.31 - $26.22 per hour; Bonus/Equity: Not specified; Benefits: Generous wellness package covering mind, body, and spirit

Skills & Requirements

Must-have

  • Customer service experience with empathy
  • Medical equipment order processing
  • Insurance verification skills
  • Electronic Medical Record proficiency
  • Strong verbal and written communication

Nice-to-have

  • Home medical equipment industry knowledge
  • Direct patient care experience
  • Office operations coordination
  • Problem-solving in clinical settings
  • Team-oriented collaboration style

Key Requirements

  • Demonstrated customer service experience
  • Proficiency in basic computer applications
  • Current driver's license for field roles
  • Ability to understand English clearly
  • Strong attention to detail and accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter