客户区域经理

PCCW-HKT DataCom Services Ltd

Guangzhou, GD, CN
On-site
5-10 years telecom experience
Native mandarin and cantonese speaker
Fluent english communication skills
PCCW-HKT DataCom Services Ltd is seeking a Customer Area Manager in Guangzhou, responsible for maintaining strong relationships with clients and ensuring the delivery of exceptional service. The ideal candidate will have a background in telecommunications, fluency in Mandarin and Cantonese, and experience in customer service, with a strong focus on operational excellence

Job Summary

  • The role requires developing long-term productive relationships with customers while conducting service reviews to ensure performance excellence.
  • Candidates must possess native fluency in both Mandarin and Cantonese alongside fluent English communication skills to serve as an effective escalation point.
  • The position involves collaborating with global operations centers to resolve critical issues and leading continual improvement processes for service upgrades.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Customer Area Manager in Guangzhou, responsible for maintaining strong relationships with clients and ensuring the delivery of exceptional service. The ideal candidate will have a background in telecommunications, fluency in Mandarin and Cantonese, and experience in customer service, with a strong focus on operational excellence.

Skills & Requirements

Must-have

  • 5-10 years Telecom experience
  • Native Mandarin and Cantonese speaker
  • Fluent English communication skills
  • Data networking knowledge (IP, IPVPN)
  • SLA monitoring and compliance

Nice-to-have

  • Mobility and A2P SMS services knowledge
  • SAFe/Agile practices understanding
  • ITIL Framework certification
  • Multinational customer support experience
  • Willingness to travel for meetings

Key Requirements

  • 5-10 years of Telecom industry experience
  • Native proficiency in Mandarin and Cantonese
  • Strong background in customer service management
  • Understanding of Data networking and Cloud services

Work Rights

Not specified

Tailored Resume

Cover Letter