Client Engagement Representative

CIBC

Cornwall, Canada
Base: competitive salary; bonus/equity: incentive ...
Client account management
Financial services product knowledge
Customer engagement and experience
As a Client Engagement Representative, you will be the first point of contact for clients and help them with their day-to-day banking needs while connecting them to the right team members

Job Summary

  • As a Client Engagement Representative, you will be the first point of contact for clients and help them with their day-to-day banking needs while connecting them to the right team members.
  • CIBC offers a competitive salary, incentive pay, banking benefits, pension plan, employee share purchase plan, vacation, wellbeing support, and a social recognition program.
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong and provides accommodations during the hiring process.

Matching Summary

As a Client Engagement Representative, you will be the first point of contact for clients and help them with their day-to-day banking needs while connecting them to the right team members.

Salary

Base: Competitive salary; Bonus/Equity: Incentive pay; Benefits: Banking benefits, pension plan, employee share purchase plan, vacation, wellbeing support

Skills & Requirements

Must-have

  • Client account management
  • Financial services product knowledge
  • Customer engagement and experience
  • Problem solving and accountability
  • Technology proficiency in banking apps
  • Full-time onsite work

Nice-to-have

  • Relationship-oriented approach
  • Teamwork and collaboration
  • Digital savviness and adaptability
  • Continuous learning mindset
  • Inclusive work environment
  • Values-driven culture

Key Requirements

  • Legal eligibility to work in location
  • Full-time onsite availability
  • Experience in client service or banking
  • Ability to complete assessments and skills tests

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter