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KONE is seeking a Manager/Senior Manager for service operations, focusing on safety, customer satisfaction, and maintenance operations leadership. The ideal candidate will have strong people management skills and a commitment to employee engagement and ethical practices.
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Job Summary
The role is accountable for leading maintenance operations while ensuring the highest level of safety for employees and end-users.
Candidates must drive the deployment of KONE Way initiatives and ensure individual targets are defined and followed up regularly.
The position involves actively working with customers to win business and coaching teams to be customer centric throughout the contract lifecycle.
Matching Summary
Match Score: 75
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KONE is seeking a Manager/Senior Manager for service operations, focusing on safety, customer satisfaction, and maintenance operations leadership. The ideal candidate will have strong people management skills and a commitment to employee engagement and ethical practices.
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Skills & Requirements
Must-have
Safety mindset without compromises
Maintenance operations leadership
Customer satisfaction in region
Individual target setting and planning
Field Operations Management Model FOMM
Team performance management via Traction Control
Nice-to-have
Employee engagement initiatives
Customer centric coaching
Innovative collaborative culture
Sustainability integration
Ethical business practices
Key Requirements
Experience in field operations management
Proven track record in safety compliance
Leadership experience managing supervisors and technicians