Support Solutions Engineer (L5), Cloud Networking, CIE

Netflix

Los Gatos, California, USA
Base: $270,000.00 - $410,000.00; bonus/equity: no ...
Remote
Aws vpc concepts and security groups
Dns fundamentals and route53 experience
Kubernetes network troubleshooting
Netflix is seeking a Support Solutions Engineer for its Cloud Networking team, focusing on enhancing customer support through automation and effective problem-solving. The ideal candidate will possess deep technical knowledge in cloud networking and a strong customer service background

Job Summary

  • The role focuses on delivering an excellent support experience to Netflix's developer community by resolving complex infrastructure issues.
  • Candidates must possess deep technical knowledge of AWS networking, Kubernetes, DNS, and load balancing to troubleshoot connectivity problems.
  • Netflix offers a competitive compensation structure where employees can choose their salary versus stock option split, along with comprehensive benefits including flexible time off.

Matching Summary

Match Score: 85

Netflix is seeking a Support Solutions Engineer for its Cloud Networking team, focusing on enhancing customer support through automation and effective problem-solving. The ideal candidate will possess deep technical knowledge in cloud networking and a strong customer service background.

Salary

Base: $270,000.00 - $410,000.00; Bonus/Equity: No bonuses; Employees choose annual split between salary and stock options; Benefits: Comprehensive health plans, 401(k) match, stock options, and flexible time off

Skills & Requirements

Must-have

  • AWS VPC concepts and security groups
  • DNS fundamentals and Route53 experience
  • Kubernetes network troubleshooting
  • Infrastructure-as-code with Terraform
  • Load balancing configuration and health checks
  • Log analysis and SQL for issue investigation

Nice-to-have

  • Passion for customer service excellence
  • Experience building self-service knowledge bases
  • Strong written and verbal communication skills
  • Ability to thrive in ambiguous environments
  • Data-driven decision-making capabilities

Key Requirements

  • Proven experience in engineering support roles
  • Deep understanding of network access control
  • Proficiency in DNS and AWS VPC concepts
  • Familiarity with Infrastructure-as-Code platforms

Work Rights

Not specified

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