Senior Automation Analyst - Ai/ml, Chatbot Platforms

Unisys

Multiple Locations
On-site
Translate customer needs into technical requirements
Develop process flows and system diagrams
Support itsm/service desk environments
Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions

Job Summary

  • Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.
  • Analyze onboarding performance, customer usage, and product metrics to identify improvement opportunities.
  • Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes.

Matching Summary

Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.

Skills & Requirements

Must-have

  • Translate customer needs into technical requirements
  • Develop process flows and system diagrams
  • Support ITSM/Service Desk environments
  • Analyze onboarding performance metrics
  • Drive automation opportunities
  • Experience with APIs and system integrations

Nice-to-have

  • Partner with deployment teams
  • Liaise between technical and customer teams
  • Operate within Agile ceremonies

Key Requirements

  • Proven experience in onboarding, implementation, or deployment-focused Business Analyst roles
  • Solid understanding of IT Service Management (ITSM) platforms
  • Familiarity with CI/CD principles
  • Experience working in Agile/Scrum environments
  • Strong analytical skills
  • Experience with process mapping and diagramming tools

Work Rights

Not specified

Tailored Resume

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