Cloud Technical Support Specialist - Mandarin Speaker

ANZ

**
7+ years infrastructure experience
Public cloud platform expertise
Linux/unix and windows server skills
** The Cloud Technical Support Specialist position at ANZ requires a Mandarin speaker with extensive experience in public cloud technical support. The role involves independently resolving complex cloud user tickets, providing after-sales support, and participating in knowledge sharing within the team. **

Job Summary

  • This role involves serving as a public cloud technical expert to independently handle complex user tickets and improve first-line self-resolution rates.
  • Candidates must provide after-sales cloud service support for VIP customer groups while participating in the construction of the knowledge base.
  • The position requires participation in a 7*24 shift rotation to assist the team in handling critical P1 and P2 cases.

Matching Summary

Match Score: 75

** The Cloud Technical Support Specialist position at ANZ requires a Mandarin speaker with extensive experience in public cloud technical support. The role involves independently resolving complex cloud user tickets, providing after-sales support, and participating in knowledge sharing within the team. **

Skills & Requirements

Must-have

  • 7+ years infrastructure experience
  • Public cloud platform expertise
  • Linux/Unix and Windows Server skills
  • TCP/IP and network troubleshooting
  • Fluent Chinese and English bilingual

Nice-to-have

  • Major public cloud certifications
  • ITIL or PMP process experience
  • Docker and Kubernetes containerization
  • Cross-national team collaboration
  • Strong stress tolerance and teamwork

Key Requirements

  • Computer Science or IT degree
  • 7+ years in infrastructure support
  • Proficiency in major cloud platforms
  • Bilingual Chinese and English fluency

Work Rights

Not specified

Tailored Resume

Cover Letter