Base: $21.60 ph to $37.75ph; bonus/equity: eligibl...
Fully remote
Escalated customer concerns
Executive leadership liaison
End-to-end issue ownership
UPS is seeking a Corporate Customer Relations Representative for a fully remote position, where the candidate will serve as the liaison for customers with escalated concerns. The role emphasizes customer advocacy and requires strong communication and problem-solving skills
Job Summary
The Corporate Customer Relations Representative serves as the designated liaison for customers whose concerns have been escalated to the Executive Leadership Team.
The Representative owns each issue end-to-end, ensuring timely and effective resolution by collaborating closely with internal partners and external customers.
This is a remote position with a base pay ranging from $21.60 p/h to $37.75p/h, with eligibility for incentive compensation programs and comprehensive benefits.
Matching Summary
Match Score: 85
UPS is seeking a Corporate Customer Relations Representative for a fully remote position, where the candidate will serve as the liaison for customers with escalated concerns. The role emphasizes customer advocacy and requires strong communication and problem-solving skills.
Salary
Base: $21.60 p/h to $37.75p/h; Bonus/Equity: Eligible for annual short-term and/or long-term incentive compensation programs; Benefits: Medical, Dental, Vision, FSA, HSA, Life Insurance, Disability, EAP, 401(k), Vacation, Paid Holidays, Personal time, Paid Sick and Family and Medical Leave, Discounted Employee Stock Purchase Program
Skills & Requirements
Must-have
escalated customer concerns
executive leadership liaison
end-to-end issue ownership
cross-functional collaboration
strong analytical skills
Nice-to-have
rewarding culture
talented teams
innovative possibilities
Key Requirements
Grade 9 position
Remote position
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.
Work Rights
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.