The Assistant Manager is responsible for overseeing daily Butler and Concierge operations to maximize guest satisfaction and loyalty
Job Summary
The Assistant Manager is responsible for overseeing daily Butler and Concierge operations to maximize guest satisfaction and loyalty.
This role requires nurturing relationships with VIP and Villa guests by knowing their preferences and creating lasting memorable stays.
The position involves supervising staff, conducting performance reviews, and developing Standard Operating Procedures to maintain the highest service standards.
Matching Summary
The Assistant Manager is responsible for overseeing daily Butler and Concierge operations to maximize guest satisfaction and loyalty.
Skills & Requirements
Must-have
2 years luxury hotel experience
1 year supervisor position
VIP and Villa operations knowledge
Front Office and Housekeeping familiarity
OPERA PMS computer literacy
English fluency required
Nice-to-have
Multilingual capabilities
Passion for service excellence
Strong interpersonal presentation skills
Anticipating guest needs proactively
Key Requirements
Minimum 2 years Executive Club Level or Butler experience
Minimum 1 year in a supervisor position
College degree or equivalent professional training preferred
Knowledge of Front Desk, F&B, and Housekeeping operations