The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms
Job Summary
The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms.
Four Seasons offers a competitive salary, comprehensive benefits, excellent training and development opportunities, employee discounts worldwide, complimentary dry cleaning, and employee meals.
This full-time position is based at Hotel Danieli, Venice, requiring flexibility to work weekends and holidays and the legal right to work in Italy.
Matching Summary
The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms.
Salary
Base: Competitive Salary and Wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, employee discounts, complimentary dry cleaning and meals
Skills & Requirements
Must-have
Guest inquiries management via digital platforms
Real-time assistance through messaging channels
Coordination of reservations and experiences
Strong written communication skills
High digital literacy with hotel systems
Fluency in English and Italian
Flexibility to work shifts and holidays
Nice-to-have
Passion for creating memorable guest experiences
Anticipatory service mindset
Collaboration with multiple hotel departments
Problem-solving skills
Additional language skills
Key Requirements
Previous experience in luxury hospitality guest services