Customer Service Representative

Fnz

Basingstoke, United Kingdom
Financial services experience
Call handling role
Proficient in technology
You will be the key point of contact for customers when they call in, providing them with information about their financial products and helping them become self-sufficient with our online platform

Job Summary

  • You will be the key point of contact for customers when they call in, providing them with information about their financial products and helping them become self-sufficient with our online platform.
  • We develop our customer service advisers so they can progress within the team and wider business so you can look forward to on going training and support, including an induction.
  • FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms.

Matching Summary

You will be the key point of contact for customers when they call in, providing them with information about their financial products and helping them become self-sufficient with our online platform.

Skills & Requirements

Must-have

  • Financial Services experience
  • Call handling role
  • Proficient in technology
  • Manage live web chat
  • Achieve productivity levels

Nice-to-have

  • Genuine enjoyable conversations
  • Positive customer experience
  • Suggest areas for improvements
  • Collaborative team environment

Key Requirements

  • Relevant Financial Services experience
  • Relevant call handling role
  • Proficient in the use of technology
  • Ability to multi task
  • Strong attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter