Call Center And Customer Success Manager

Intelex

Anhui, China
Bonus: eligible; equity: not specified; base: not ...
**
8+ years call center experience
Proven people management skills
Crm and call center systems expertise
** Intelex is seeking a Call Center and Customer Success Manager to lead their inbound and outbound call center operations in Anhui, China. The ideal candidate should possess strong leadership skills, customer service experience, and a background in managing service-related processes. **

Job Summary

  • The role leads inbound and outbound call center operations covering commercial and service-related customer interactions.
  • Candidates must have 8+ years of experience in call center, customer service, inside sales, or service operations with proven people management skills.
  • This position is eligible for bonus as part of the total compensation package within a global industrial technology innovator.

Matching Summary

Match Score: 75

** Intelex is seeking a Call Center and Customer Success Manager to lead their inbound and outbound call center operations in Anhui, China. The ideal candidate should possess strong leadership skills, customer service experience, and a background in managing service-related processes. **

Salary

Bonus: Eligible; Equity: Not specified; Base: Not specified

Skills & Requirements

Must-have

  • 8+ years call center experience
  • Proven people management skills
  • CRM and call center systems expertise
  • Fluent in Chinese language
  • Lead qualification and SQL conversion

Nice-to-have

  • Engineering or business background
  • Working English proficiency
  • AI outbound-call campaign execution
  • Fortive Business System knowledge
  • Cross-selling and renewal drive

Key Requirements

  • Bachelor's degree or above
  • 8+ years of relevant industry experience
  • Strong stakeholder management skills
  • Experience with CRM systems

Work Rights

Not specified

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