Director, Business Process Re-engineering

Coates Group

Chicago, IL, United States
On-site
Lead transformation and standardization
Drive operational excellence
Customer-centric process design
The Director of Business Process Re-Engineering is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes

Job Summary

  • The Director of Business Process Re-Engineering is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes.
  • This role drives operational excellence across key functional areas including Sales Operations, Deployment/Installation, Supply Chain, Support Services, Finance, Account Management & International operations.
  • The role leads a team of Business Process Specialists and acts as a strategic partner to cross-functional leaders, ensuring processes are scalable, efficient, customer-centric, and aligned with the needs of large QSR clients such as McDonald's, Dunkin', and Starbucks.

Matching Summary

The Director of Business Process Re-Engineering is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes.

Skills & Requirements

Must-have

  • Lead transformation and standardization
  • Drive operational excellence
  • Customer-centric process design
  • Integrate hardware, software, services
  • Align processes with client needs

Nice-to-have

  • Curious, charismatic, authentic
  • Kindness enthusiasts, creators, thinkers
  • Family-owned business values
  • Innovative spirit of a start-up

Key Requirements

  • Lead a team of Business Process Specialists
  • Strategic partner to cross-functional leaders
  • Interface across Operations & Technology

Work Rights

Not specified

Tailored Resume

Cover Letter