Technology Manager – Customer Experience & Digital Contracting

Johnson & Johnson MedTech

Raritan, New Jersey, United States
Base: $102,000.00 - $177,100.00; bonus/equity: not...
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Digital contracting capabilities
Customer self-service solutions
Ai/ml initiatives
** Johnson & Johnson MedTech is seeking a Technology Manager for their Customer Experience and Digital Contracting team in Raritan, New Jersey. The role involves leading technology strategy, architecture, and engineering delivery in a highly regulated healthcare environment while driving innovation and operational efficiency. **

Job Summary

  • Lead Global Customer Experience (CX) Digital Contracting capabilities in a highly regulated healthcare environment with end-to-end accountability for technology strategy, architecture, engineering delivery, and operations.
  • Drive applied AI/ML initiatives, including Conversational AI, LLM/RAG solutions, and predictive triage, to increase automation and responsiveness.
  • Ensure CX platforms meet healthcare regulatory and compliance requirements (GxP, SOX, HIPAA, Privacy, GDPR) while balancing speed, innovation, and risk.

Matching Summary

Match Score: 75

** Johnson & Johnson MedTech is seeking a Technology Manager for their Customer Experience and Digital Contracting team in Raritan, New Jersey. The role involves leading technology strategy, architecture, and engineering delivery in a highly regulated healthcare environment while driving innovation and operational efficiency. **

Salary

Base: $102,000.00 - $177,100.00; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • Digital Contracting capabilities
  • Customer Self-Service solutions
  • AI/ML initiatives
  • modern integration and cloud architectures
  • healthcare regulatory and compliance requirements

Nice-to-have

  • people leadership and selective hands-on technical engagement
  • building high-performing teams
  • driving measurable outcomes

Key Requirements

  • 8+ years of IT experience
  • 3-5 years of people leadership
  • Bachelor’s degree in computer science, Engineering, Information Systems, or related STEM field
  • Experience with Digital Contracting (e.g., Model N)
  • Experience with e-Commerce solutions (e.g., SAP Commerce/Hybris)
  • Experience with cloud platforms, containerization, CI/CD
  • Practical experience delivering AI/ML solutions in production

Work Rights

Not specified

Tailored Resume

Cover Letter