Circle Lead Customer Loyalty Ii

ING Hubs Philippines

Philippines
Not specified; not specified; not specified
Lead contact center professionals
Drive operational excellence
Manage customer loyalty operations
The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations

Job Summary

  • The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations.
  • You will be responsible for setting up new processes, adapting operating models, and driving performance improvements through data analysis.
  • The position requires fostering an inclusive culture while coaching, mentoring, and developing team members to meet key performance targets.

Matching Summary

The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead contact center professionals
  • Drive operational excellence
  • Manage customer loyalty operations
  • Perform root cause analysis
  • Implement flexible workforce arrangements

Nice-to-have

  • Customer centricity culture
  • Data driven mindset
  • Inclusive orange behavior culture
  • Agile way of working
  • Strategic influence building

Key Requirements

  • Leadership experience in contact center or retail banking
  • Experience with Root Cause Analysis (RCA)
  • Knowledge of Step Up Performance Management
  • Ability to manage complex escalations
  • Experience with flexible workforce planning

Work Rights

Not specified

Tailored Resume

Cover Letter