The HVAC Operational Account Manager will manage processes for assigned HVAC accounts while striving to enhance efficiencies, along with serving as a point of contact to implement operational aspects for new programs and processes
Job Summary
The HVAC Operational Account Manager will manage processes for assigned HVAC accounts while striving to enhance efficiencies, along with serving as a point of contact to implement operational aspects for new programs and processes.
Work with clients, Operations Process Director and Client Operations AVP to implement and monitor operational processes, as well as create best practices.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
Matching Summary
The HVAC Operational Account Manager will manage processes for assigned HVAC accounts while striving to enhance efficiencies, along with serving as a point of contact to implement operational aspects for new programs and processes.
Skills & Requirements
Must-have
Process optimization for assigned accounts
Implement operational aspects for new programs
Manage large escalations and solve complex issues
Create and maintain standard operating procedures
Research data issues and determine process to correct
Nice-to-have
Build relationships within the HVAC industry
Trusted advisor to clients
Commitment to Excellence, Teamwork, Innovation
Can-do Attitude
Key Requirements
Experience in HVAC and/or Warranty industry preferred
Advanced experience with Microsoft Office products