Business Customer Relations Agent

Bord Gais Energy Ltd

Leicester, United Kingdom
Base: £30,044; bonus: quarterly bonus of up to 16%...
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Previous customer service experience
Excellent written and verbal communication skills
Strong problem-solving skills with attention to detail
** Bord Gais Energy Ltd is seeking a Business Customer Relations Agent to join their Leicester team in a hybrid working environment. The role involves managing customer enquiries and complaints, ensuring a high-quality service while promoting a greener energy future. **

Job Summary

  • The role involves acting as the first point of contact for business customers, taking full ownership of enquiries and complaints from initial contact through to resolution.
  • Employees will handle inbound calls and digital chats to resolve complex account, billing, and technical issues while minimizing disruption to customers' operations.
  • The company offers a total rewards package designed to support employees financially, physically, and emotionally with flexibility to choose what they need.

Matching Summary

Match Score: 75

** Bord Gais Energy Ltd is seeking a Business Customer Relations Agent to join their Leicester team in a hybrid working environment. The role involves managing customer enquiries and complaints, ensuring a high-quality service while promoting a greener energy future. **

Salary

Base: £30,044; Bonus: Quarterly bonus of up to 16% of salary; Benefits: Not specified

Skills & Requirements

Must-have

  • Previous customer service experience
  • Excellent written and verbal communication skills
  • Strong problem-solving skills with attention to detail

Nice-to-have

  • Knowledge of the energy industry
  • Confidence managing challenging conversations
  • Proactive solution-focused mindset

Key Requirements

  • Previous customer service experience ideally within a contact centre environment

Work Rights

Not specified

Tailored Resume

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