The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences
Job Summary
The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences.
Lead, mentor, and develop Workplace Experience Enablers, providing coaching, performance feedback, and professional growth opportunities.
This role offers the opportunity to shape workplace experiences that directly impact thousands of occupants daily, while building and leading a high-performing team dedicated to service excellence and continuous improvement.
Matching Summary
The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences.
Skills & Requirements
Must-have
Oversee workplace services delivery
Lead and develop teams
Manage daily operations
Monitor SOPs and SLAs
Manage vendor relationships
Analyze operational data
Resolve occupant complaints
Nice-to-have
Service excellence mindset
Adaptable and open to new ideas
Proactive issue identification
Human-centered approach
Key Requirements
Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field
3-5 years of progressive experience in hospitality, facilities management, or workplace services
2 years of team leadership or supervisory experience
Experience managing vendor relationships and service contracts