Guest Services Representative - Patient Experience

Aabana

Lexington, North Carolina, United States
Base: $18.85 - $28.30; bonus/equity: not specified...
Not specified (potential for hybrid based on healthcare setting and schedule)
Excellent customer service skills
Assisting patients and visitors
Wayfinding and escorting
Aabana is seeking a full-time Guest Services Representative to enhance patient experience at their Lexington Medical Center. The role involves assisting patients and visitors, managing front desk operations, and ensuring a safe and organized environment

Job Summary

  • Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
  • Answers incoming calls in a courteous and helpful manner and communicates transportation requests to Shuttle Service.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Match Score: 75

Aabana is seeking a full-time Guest Services Representative to enhance patient experience at their Lexington Medical Center. The role involves assisting patients and visitors, managing front desk operations, and ensuring a safe and organized environment.

Salary

Base: $18.85 - $28.30; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Assisting patients and visitors
  • Wayfinding and escorting
  • Answering incoming calls
  • Maintaining lobby neatness
  • Using two-way radio

Nice-to-have

  • Ability to concentrate and respond quickly
  • Critical thinking skills
  • Assisting with special projects

Key Requirements

  • High school education required
  • Customer service experience required
  • Computer and data entry skills required
  • Prior experience in healthcare preferred
  • Must be able to stand or walk for long periods
  • Ability to lift a minimum of 35 lbs
  • Must speak fluent English

Work Rights

Not specified

Tailored Resume

Cover Letter