Responsable D'équipe - Service Clientèle (80% À 100%)
Banque Cantonale de Fribourg
Fribourg, CH
On-site
Team leadership and motivation
Kpi monitoring and analysis
Operational planning and task distribution
You will ensure the performance, cohesion, and development of your team, while actively contributing to the continuous improvement of the contact center and a fluid, efficient, and solution-oriented customer experience
Job Summary
You will ensure the performance, cohesion, and development of your team, while actively contributing to the continuous improvement of the contact center and a fluid, efficient, and solution-oriented customer experience.
Your responsibilities include coaching, accompanying, and motivating your team daily, as well as ensuring operational planning, task distribution, and operational follow-up.
We offer a key role within a modern and evolving contact center, a committed and professional team, a stable and stimulating work environment, and comprehensive initial training.
Matching Summary
You will ensure the performance, cohesion, and development of your team, while actively contributing to the continuous improvement of the contact center and a fluid, efficient, and solution-oriented customer experience.