Advisor I, Customer Service – Mandarin

Concentrix

Cyberjaya, Malaysia
Mandarin language proficiency
Customer interaction via phone/internet
Resolve routine customer problems
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Mandarin language proficiency
  • Customer interaction via phone/internet
  • Resolve routine customer problems
  • Meet contractual KPIs
  • Provide customer support

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customers
  • Maintain pleasant and professional tone
  • Work independently and as a team

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to communicate effectively
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

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