Senior Customer Success Manager

Aareon

Onsite
Customer-facing software role
Social housing sector knowledge
Crm software experience
Aareon is seeking a Senior Customer Success Manager to enhance customer satisfaction and adoption of their SaaS solutions for the real estate industry, particularly in social housing. The role involves building client relationships, understanding their needs, and providing strategic guidance to optimize software use. Ideal candidates should have over five years of experience in customer-facing roles within the software industry and a strong understanding of the social housing sector

Job Summary

  • Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.
  • As the Senior Customer Success Manager, you will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients environments.
  • We're looking for a dynamic and commercially driven individual to join us in revolutionising the social housing industry through innovative software solutions and unparalleled customer service.

Matching Summary

Match Score: 85

Aareon is seeking a Senior Customer Success Manager to enhance customer satisfaction and adoption of their SaaS solutions for the real estate industry, particularly in social housing. The role involves building client relationships, understanding their needs, and providing strategic guidance to optimize software use. Ideal candidates should have over five years of experience in customer-facing roles within the software industry and a strong understanding of the social housing sector.

Skills & Requirements

Must-have

  • Customer-facing software role
  • Social housing sector knowledge
  • CRM software experience
  • SaaS customer success expertise
  • Client relationship management
  • Project management tools usage
  • Willingness to travel

Nice-to-have

  • Strategic business planning
  • Exceptional communication skills
  • Team cooperation and support
  • Diversity and flexibility appreciation
  • Fast-paced client-focused environment

Key Requirements

  • 5+ years customer-facing software experience
  • Experience in customer success or account management
  • Strong understanding of social housing dynamics
  • Experience with Salesforce or similar CRM
  • Proven SaaS customer retention and growth
  • Willingness to travel as needed

Work Rights

Not specified

Tailored Resume

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