As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization
Job Summary
As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization.
The IT Service Management and Operations team is responsible for defining, developing, and maintaining critical capabilities enabling all IT and business teams to deliver outstanding services.
Workday offers a flexible work approach combining in-person and remote work to deepen connections and maintain a strong community.
Matching Summary
As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization.
Skills & Requirements
Must-have
ServiceNow platform expertise
ITSM and ITIL practices
Platform adoption leadership
Business analysis and requirements gathering
Cross-functional project delivery
Process reengineering and automation
Stakeholder collaboration and communication
Nice-to-have
User-centric approach
Strong analytical and problem-solving skills
Flexible work environment
Proactive and independent work style
Excellent organizational and interpersonal skills
Experience with third-party tool integration
Focus on exceptional user experience
Key Requirements
Minimum 12+ years ServiceNow experience
ITIL Foundation Certification
Bachelor's degree or equivalent experience
Experience with ITSM and ITIL practices
ServiceNow full lifecycle development experience
ServiceNow Admin and additional certifications preferred