Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans
Job Summary
Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans.
Own renewal readiness across the team’s book of business: forecast outcomes, surface risks early, and coordinate renewal plays with Sales/Account Management.
Partner with Sales/Account Executives on account strategy, renewals, and expansion identification; ensure clean handoffs and aligned customer messaging.
Matching Summary
Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans.
Skills & Requirements
Must-have
Customer Success Managers
hybrid engagement model
customer outcomes
renewal readiness
risk mitigation
cross-functional partnership
Nice-to-have
customer-obsessed
data-driven decisions
high-performing team culture
security-focused personas
Key Requirements
8+ years experience in Customer Success, Account Management, Consulting