Chargé(e) De Relation Client (guest Relation) (f/m/x) Saisonnier(e)

Novotel Nice Centre Vieux-Nice

Nice, France
On-site
Vip guest relations
Handling complex complaints
Improving customer experience
The Novotel Nice Centre Vieux-Nice is seeking a seasonal Guest Relations Officer (Chargé(e) De Relation Client) to enhance VIP customer experiences in a vibrant hotel environment. The role requires significant experience in customer relations, fluency in English and another language, and strong problem-solving skills

Job Summary

  • Ensure personalized and attentive welcome for VIP and loyal guests, managing their specific requests and anticipating their needs to foster a privileged relationship.
  • Take charge of complex complaints and difficult situations, analyzing root causes, implementing solutions with empathy and diplomacy, and ensuring follow-up until resolution.
  • Collect customer feedback and suggestions, analyze data to identify areas for improvement, and propose initiatives to optimize satisfaction in collaboration with other departments.

Matching Summary

Match Score: 85

The Novotel Nice Centre Vieux-Nice is seeking a seasonal Guest Relations Officer (Chargé(e) De Relation Client) to enhance VIP customer experiences in a vibrant hotel environment. The role requires significant experience in customer relations, fluency in English and another language, and strong problem-solving skills.

Skills & Requirements

Must-have

  • VIP guest relations
  • handling complex complaints
  • improving customer experience
  • collaboration with reception team
  • fluent English and another language

Nice-to-have

  • Mediterranean hospitality spirit
  • sustainable practices
  • local flavors
  • convivial living space

Key Requirements

  • Significant experience in a similar customer relations role
  • Higher education in hospitality, tourism, or commerce
  • Proficiency in English and another foreign language
  • Ability to manage stressful situations and conflicts
  • Flexibility for varied hours and occasional travel

Work Rights

Not specified

Tailored Resume

Cover Letter