The Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction
Job Summary
The Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction.
Key duties include overseeing and managing the Guest Service Team, ensuring efficiency and profitability, and implementing guest recognition programs for VIPs, repeat guests, and special occasions.
The role requires active engagement with guests to foster relationships, ensure personalized attention, and handle feedback promptly and professionally.
Matching Summary
The Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction.
Skills & Requirements
Must-have
Guest Services operations
Front Office operations supervision
Service Ritual Seva
Aman Brand Promises
Guest Recognition
Customer Delight
Guest Retention
Hotsos
Opera Cloud
Nice-to-have
Lead by example
Spirit of Aman
Seamless guest experience
Personalized attention and care
Foster relationships
Memorable guest experience
Key Requirements
Familiarity with Service Ritual Seva
Competent user of Hotsos, Okkami, Sevenrooms, Opera Cloud, Alice